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Return Policy

We want you to be happy with your purchase, but if you are not satisfied, you may return it for an exchange or refund.  Please review the exchange/return policies below and contact us with any questions.

  • You may return or exchange any book or non-book item in its original new and original condition for a refund of the purchase price — excluding shipping costs — plus any applicable taxes within 30 days of receiving your order. Non-Book items must also include all original tags and/or packaging, and shrink-wrapped products must be unopened. The refund will be made to the original form of payment. 
  • To initiate a return or exchange, please contact us by calling 214-660-4567 during regular business hours or by emailing Please provide your Order Number when you contact us, and put “Return” or “Exchange” and your Order Number in the subject line of your email.
  • Without a receipt/invoice, a return may be approved for exchange or store credit at the manager's discretion and only at the current value of the book. Please contact us for details
  • For all returns/exchanges, the customer is responsible for costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
  • Special order items that are not usually carried and have been ordered specifically at your request may not be returned.
  • All merchandise must be returned to Pretty Things & Cool Stuff before any exchange or credit will be applied.
  • Magazines, calendars (and other dated materials), stationery, sale items, and special orders are not returnable. Tickets and signed books are not returnable. Certain self-published and academic titles are also not returnable. A bookseller can help you with specific questions or concerns.                                     
  • If you receive your order and find an item to be missing, incorrect or damaged please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you.
  • Please print out the Order Confirmation / Shipping Confirmation email you received after the item(s) shipped. Include that printout in the box, and write your Order Number on the outside of the box. 

Returns and exchanges should be sent to: 

Pretty Things & Cool Stuff


5902 Junius Street

Dallas, TX 75214